Resident FAQs | Ralston Team Properties

Jun 19, 2021
About Us

Welcome to Green Realty

Welcome to Green Realty, your premier destination for all your real estate needs. As a trusted name in the industry, we are committed to providing exceptional service and assisting our residents every step of the way. Our Resident FAQs page is designed to answer the most common questions you may have. From property management to maintenance and leases, we've got you covered!

Property Management

1. How do I submit a maintenance request?

At Green Realty, we prioritize timely and efficient maintenance services for our residents. To submit a maintenance request, simply log in to your resident portal on our website and click on the "Maintenance Request" tab. Fill out the necessary details, including the issue description and any supporting documents or photos. Our dedicated team will review your request and ensure it is promptly addressed.

2. How can I pay my rent online?

We offer hassle-free online rent payment options for our residents. To pay your rent online, log in to your resident portal and navigate to the "Payments" section. Select the appropriate payment method, enter the required details, and submit your payment. Our secure online platform ensures your payment is processed safely and conveniently.

Leases and Agreements

1. How long is the lease agreement?

The duration of the lease agreement varies depending on the rental property. Generally, our standard lease terms are for one year. However, we also offer flexible options for shorter lease durations or longer-term agreements upon request. Please reach out to our leasing team for more information on specific lease terms.

2. Is renter's insurance required?

Yes, we require all residents to have renter's insurance. Renter's insurance helps protect your belongings in case of theft, damage, or other unforeseen circumstances. We recommend obtaining a policy that covers both personal property as well as liability protection. Our team can assist you in finding reliable insurance providers and guide you through the process.

Maintenance and Repairs

1. How quickly are maintenance issues resolved?

At Green Realty, we understand the importance of timely maintenance. Our dedicated maintenance team strives to address issues as quickly as possible. The response time may vary depending on the nature and urgency of the problem. Emergencies are given the highest priority and are typically resolved within 24 hours. Non-emergency maintenance requests are addressed within 48-72 hours.

2. Can I make changes to the property or paint the walls?

To maintain the integrity of the property and ensure a consistent living experience for all residents, we have specific guidelines regarding modifications. In general, any alterations or changes to the property, including painting of walls, require prior written consent from Green Realty. Please contact our property management team to discuss your specific needs, and we will be happy to assist you.

Utilities and Services

1. Which utilities are included in my rent?

The utilities included in your rent may vary depending on the specific property. Generally, water and trash removal are included, but electricity, gas, internet, and cable services are typically the responsibility of the resident. Our leasing team can provide detailed information about the utilities covered in your specific rental agreement.

2. How do I transfer utilities when moving out?

When moving out, it is important to transfer utilities properly to avoid any disruptions or additional charges. Please notify the utility providers directly to schedule disconnects or transfers. Ensure that all outstanding bills are settled before your move-out date. If you need assistance or have any questions during this process, our friendly staff is here to help.

Contact Us

For any additional questions or concerns, please don't hesitate to get in touch with us. Our team at Green Realty is dedicated to providing exceptional customer service and ensuring your experience as our resident is top-notch. You can reach us via phone, email, or visit our office during business hours. We are here to help you make the most of your living experience.

Thank you for choosing Green Realty, your trusted partner in the real estate industry.

Nauroth Pat
Thank you for addressing the common questions that residents may have. This demonstrates a dedication to customer service and transparency in the real estate industry.
Oct 23, 2023
Tommy Walker
As a prospective resident, I appreciate the effort put into addressing common queries. It's a great way to build trust and transparency with residents.
Oct 12, 2023
Farid Nikkhessal
Great resource for answering all your questions about property management, maintenance, and leases. Highly recommended for Green Realty residents!
Oct 4, 2023
Albina Yashinsky
I found the FAQs section very helpful and informative. It's great to see a real estate company that cares about addressing residents' concerns.
Aug 28, 2023
Paul Vincent
It's wonderful to see a real estate company that values clear communication and accountability. The FAQs section is a testament to the commitment of Green Realty.
May 3, 2023
Colin Howard
The FAQs provide a comprehensive overview of the services offered by Green Realty. It's evident that customer satisfaction is a priority for the Ralston Team Properties.
Feb 21, 2023
Robert Reffner
The FAQs section demonstrates the dedication of Green Realty to ensuring that residents are well-informed and supported throughout their real estate experience.
Dec 9, 2022
John Eze
I've had a positive experience with Green Realty, and the FAQs section further reinforces the dedication of the Ralston Team Properties in providing exceptional service.
Aug 22, 2022
Katharine Yount
The FAQs provide valuable insights into the services and support offered by Green Realty. It's reassuring to see a focus on addressing residents' needs.
Aug 10, 2022
Cecelia O'Neal
The FAQs section is proof of the Green Realty team's dedication to ensuring that residents are well-informed and supported. Great job!
Jul 30, 2022
Almahdi Mifdal
I appreciate the transparency and clear communication in addressing common resident queries. It shows the dedication of the Ralston Team Properties.
May 19, 2022
Gary Stephenson
The FAQs section provides valuable and informative answers to common queries, showcasing a commitment to transparency and resident satisfaction.
Dec 20, 2021
Tim Halloran
I've been searching for a reliable real estate service, and this article has helped me learn more about the commitment of Green Realty. Looking forward to engaging with them.
Nov 13, 2021
Laura Pinson
Kudos to the Ralston Team Properties for putting together an informative and helpful FAQs section. It's evident that resident satisfaction is a top priority.
Jul 5, 2021
Nancy Nager
The FAQs section is a testament to the commitment of Green Realty in addressing residents' concerns and providing clear, informative support.
Jul 2, 2021
David Orchard
This helpful FAQs section further reaffirms the reliability of Green Realty in addressing common resident queries and providing exceptional service.
Jun 27, 2021
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